'PRACTICE PHONE LINE'
INCIDENT ON 24/05/2017
On Wednesday 24/05/2017 between the hours of 12:00 - 18:00 all practice's in Merton was closed for an Educational event organised by Merton CCG, As usual we made arrangements with our telephone provider, to put a voice message onto our telephone system's informing patients that we are closed and what to do in an emergency, this arrangement did not take place.
We are taking this incident seriously and sincerely apologise for the inconvenience caused,we are currently investigating it further.
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Welcome to Collier's Wood and Lavender Fields Surgeries
Collier's Wood and Lavender Fields Surgeries in South London provide high quality healthcare to patients around the area. Collier's Wood Surgery is situated five minutes walk from Collier's Wood Station and 7 minutes walk from Tooting Broadway while Lavender Fields Surgery is about a mile away on Western Road, near ASDA. Our Surgeries are committed to the NHS and we aim to provide a high standard of health care to our patients whilst promoting the education and personal development of all involved.
Patient Online gives patients the option to make appointments, order repeat prescriptions (‘transactional services’) and, if they wish, view their electronic medical record online, using their computer, tablet or smartphone rather than having to phone or visit their practice. Online services complement the existing ways patients access appointments, prescriptions and their records. Our practices already have the facility to offer Online Access to records and transactional services for our patients.
You can now book an appointment online through our website just click on appointments enter your ID and Password (which you can obtain from your surgery) and book an appointment.
If you require the login codes for Online Access to request prescriptions and book appointments or get access to a part of your Medical Records, you will need to put a request in writting or you can send us an e-mail on: MERCCG.firstname.lastname@example.org and you will asked to provide a proof of photo ID on collection.
ALSO, DID YOU KNOW....
You can, now, send us any requests via e-mail on: MERCCG.email@example.com
but keep in mind that we cannot book appointments via e-mail.
(Site updated 30/05/2017)